Refund policy

Refund & Return Policy

Thank you for shopping with us! Because our t-shirts are custom printed to order, we maintain a strict refund and exchange policy. Please review our guidelines below before placing your order:

Damaged or Defective Items
We stand behind the quality of our products! If your item arrives damaged, misprinted, or defective, we will happily issue a full refund or send a replacement at no extra cost to you.

  • How to report a damaged item: Please email us at valleyswagstore@gmail.com within 7 days of receiving your package. Include your order number, a brief description of the issue, and clear photos showing the damage or print defect.

Sizes & Color Selection (No Returns or Exchanges)
Please double-check our size charts and color options carefully before placing your order.

  • No refunds or exchanges will be granted for selecting an incorrect size or color.

  • Because each shirt is made specifically for you when ordered, we cannot accept returns, offer store credit, or process exchanges for sizing issues, accidental color choices, or change of mind.

Order Cancellations & Changes
Once an order is placed, it is immediately sent into our production queue. Cancellations or changes to size/color cannot be guaranteed once your order has been submitted.

If you have any questions about sizing or garment fit prior to purchasing, please reach out to our team at valleyswagstore@gmail.com—we’re always happy to help you pick the right fit!